SICGIL India Limited ("SICGIL", "we", "us", or "our") respects your privacy and is committed to protecting any personal information that you share with us. This Privacy Policy explains what information we collect when you visit sicgil.com, how we use it, and the choices you have. This policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

1. Who We Are

SICGIL India Limited is a public limited company incorporated in India, with its registered office at VI Floor, Dhun Building, # 84 (Old No. 827), Anna Salai, Chennai - 600 002, Tamil Nadu, India. We are a manufacturer and distributor of Carbon Dioxide (CO2), Dry Ice, and related industrial gas products and services.

2. Information We Collect

We collect the following categories of information when you use our website:

• Information you provide: When you fill out the contact form on our Contact page, we collect your name, email address, telephone number (optional), and the message you send to us.
• Information collected automatically: When you visit any page on sicgil.com, our hosting provider records standard server log data, including your IP address, browser type, device type, referring page, pages visited, and the date and time of your visit.
• Analytics data: We use Google Analytics 4 to understand how visitors use our website. Google Analytics may collect information about your device, browser, approximate geographic location (city level), pages viewed, and interactions on the site.

We do not collect financial information, payment details, government IDs, or biometric data through this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries submitted via the contact form.
• To provide product or service information that you request.
• To improve the content, structure, and performance of our website.
• To detect, prevent, and address technical issues, security incidents, and fraudulent activity.
• To comply with applicable legal and regulatory obligations in India.

We do not use your personal information for automated decision-making, profiling, or advertising targeting.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by Google Analytics to collect usage information. Cookies are small text files stored by your browser. You can control or disable cookies through your browser settings; if you disable cookies, some non-essential website features may not function as expected.

We do not currently use cookies for advertising, retargeting, or third-party marketing tracking.

5. Third-Party Services

We use the following third-party services to operate our website. Each of these providers maintains its own privacy policy:

• Google Analytics (operated by Google LLC) — for website usage analytics. See Google's privacy policy at policies.google.com/privacy.
• GoDaddy — our website hosting provider, which processes server logs to deliver the website. See GoDaddy's privacy policy at godaddy.com/legal/agreements/privacy-policy.

6. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers acting on our behalf (such as our hosting and analytics providers listed above), bound by confidentiality obligations.
• When required by Indian law, court order, or government authority.
• To protect the rights, property, or safety of SICGIL India Limited, our employees, customers, or the public.

7. Data Security

We implement reasonable technical and organizational security measures designed to protect the personal information we collect, in line with the IT (Reasonable Security Practices) Rules, 2011 and the DPDP Act, 2023. These include access controls, encrypted transmission (HTTPS), and limited employee access on a need-to-know basis. However, no transmission over the internet or method of electronic storage is fully secure; we cannot guarantee absolute security.

8. Data Retention

We retain contact form submissions only for as long as necessary to respond to your inquiry and to maintain our business correspondence records, after which the data is securely deleted. Server logs and analytics data are retained for shorter periods consistent with industry practice (typically 14 to 26 months for Google Analytics).

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data held by us:

• Right of access — to know what personal information we hold about you.
• Right to correction — to ask us to correct inaccurate or incomplete information.
• Right to erasure — to ask us to delete your personal information, subject to legal retention obligations.
• Right to grievance redressal — to raise a complaint with our Data Protection Contact (see section 12).
• Right to nominate — to nominate another person to exercise these rights in the event of your death or incapacity.

To exercise any of these rights, please contact us using the details in section 12 below. We will respond within the timeframes required by applicable law.

10. Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The "Last Updated" date at the top of this page will indicate when the policy was last revised. We encourage you to review this policy periodically.

12. Data Protection Contact and Grievance Redressal

If you have any questions, concerns, or grievances about this Privacy Policy or about how we handle your personal information, please contact our Data Protection Contact:

Data Protection Contact / Grievance Contact
SICGIL India Limited
VI Floor, Dhun Building, # 84 (Old No. 827), Anna Salai, Chennai - 600 002, India
Email: systems@sicgil.com
Phone: +91-44-2852 1644

We will review and respond to personal-data-related requests and grievances within the timelines prescribed under applicable Indian law.